Obstacle #5: Confessions of a Work Wife

Every morning, I walked into Shane's office with two cups of coffee.

I handed one across the desk and sat down for 10-15 minutes… sometimes venting about another coworker, sometimes describing the weekend's events, sometimes vetting ideas for an upcoming campaign.  Some afternoons, we'd step out to grab lunch.  If something ridiculous was happening in the hallway, an IM from Shane, only two doors down, immediately popped up, "Did we just hear what I think we heard?"  When one of my presentations went horribly awry, he was first to hear me lament and relive the pain. When a big sales deal fell through, he'd slump in the chair across my desk and walk through what went sideways and when.

Was I a work wife?  I didn't think about it until recently - long after I had left that job, and Shane.

Work spouse: A significant other you work with, whom you connect, share, and spend time with exclusively and intimately in the workplace. Both parties are mere acquaintances outside of the workplace and are completely unknown to each other's true and respective domestic spouses. (Urban Dictionary)

So, let's talk about the "work wife."

You're in a tight knit environment, sharing the same peer group, the same bosses, the same projects, deadlines and pressures.  You rely on your cohorts in the trenches alongside you, whether it's getting through a difficult meeting or celebrating a project's success.  These relationships can be empowering and fun, but they can also lead to politics and drama.

Consider your work spouse: what role does he play in the organization?  Does your counterpart have influence over your position - the type that can get you promoted… or fired?  How do your coworkers view your relationship and does that impact how they engage with you?

Our independent, cavalier persona responds to those questions with a "Who cares?"  But we do care.  And we should.  The nature of our relationships at work makes up a large component of our ability to be productive and effective in the work environment.  Our work spouses feed and empower us, supporting our success.  But any drama, or perceived drama, can minimize us and our ability to have an impact.

The "power work wife" is the ideal work wife relationship.  Your counterpart is a peer and a true partner in your work projects and initiatives.  You're an internal power couple, essentially, working together towards a common goal and with mutual respect and agreement around how to get things done.  Your ideas are respected, your suggestions given even weight and you do not feel like you are pushing or fighting with your partner to be heard or understood.  While this relationship will still entertain its share of gossip, the balance of power is that of equals and this is visible to the organization.

The subordinate work wife is a trickier matter.  The earliest usage of the term work wife was a

reference by a CEO to his administrative assistant, and historically, that has been the perception.  The work wife takes care of the husband's needs at work - ensuring he's organized, receives and responds to messages, gets to meetings on time and has lunch/coffee as required.  Then he goes home and the home-based wife fills in the gaps.

The balance of power here can be challenging.  In an admin/exec relationship, the roles are clear and the power balance is dependent on the personalities involved.  But what happens when you are the work wife to someone higher on the food chain but who is not your direct boss?  If his position can influence your advancement within the company, then you're still a target for the rumor mill.  More so because the relationship between the executive and the executive admin is easily explained - it's a stereotype - but a close relationship with an imbalance of power and no direct reporting ties leaves much open to overactive imaginations in the work place.

Confessions of a Work Wife
So here's the truth: there was no Shane.

But there was a Shirley. Seriously. Same scenario in my opening paragraph - daily coffee, occasional lunch, lots of IMs, phone calls and hallway conversations. If you look at the definition of a work spouse, she was it.  It was only later, as we left our place of mutual employment, that we really became personal friends (and then Dirty Girl partners).

Was I still a work wife?

Or are we just friends?

If you're about to tell me the sexual undertones of a male/female friendship is an old fashioned view, then you're ignoring the truth our work mores place before us daily.  No one cared if every day I walked into Shirley's office, handed her  cup of coffee and spent ten minutes telling her about the idiot barista who interpreted my soy mocha as soy milk and gave me a hot steaming cup of milk… like I was a toddler getting ready for bed (yeah, that really happened).

Perception matters.

As always, your comments, questions and thoughts are welcome. 
And don't forget to share this blog! 

Natalie Hahn O'Flaherty is a principal at Dirty Girls Consulting, offering special programs that coach women moving into leadership roles. Women work differently, think differently, and it is up to us to allow this difference to become our strengths. We explore breaking free of traditional standards, accomplishing professional and personal goals to cultivate an authentic, fully loved life. Read more Dirty Girl Consulting blogs here.

Bushwhacked! (Obstacle #9)

I walk right into it.

Should I have anticipated it? Maybe. It's happened before. Should I have been better prepared?  Perhaps. Should I defend myself against the attack? I think so...

But I don't.

I freeze.

Several different thoughts and emotions run through my mind and body as I am hit by verbal punch after punch.  I don't protest because I believe sounding defensive makes me weak.  I don't launch a counter attack because there's no way I win - this isn't a debate.  And as the ranting continues, I feel that niggling of doubt… the bullies who are really clever, really experienced at the art of ambush know how to find that word or phrase with just enough truth in it to make you pause and think, "Wait, is this true?  Am I a total screw up?"

Afterwards, nursing my psychic wounds, I think of all the smart comebacks and righteous responses… and I am angry at myself for freezing up.  Why do we freeze when when attacked?  Research suggests several ideas that go through our heads in that moment: we don't want to amplify the attack, we do not want to be ridiculed by how we respond, we worry about not being liked and we don't want to put our attacker in an uncomfortable position.  Funny, huh?  Even in that moment, we worry about the feelings of our attacker.

I hate this particular obstacle. First, while I am looking at this from a "women in the workplace" angle, let's be fair and acknowledge that men get bullied and women can be bullies.  It's not really a gender issue.  But in the case of women, especially in male dominated work places, it's not easy to climb over or plow through - it requires training.  When I train for my mud runs and obstacle course races, it's easy to identify what I need to work on.  I dangle then drop from the monkey bars - more arms and shoulders.  I teeter across the balance beam and stumble into the mud pit - more core training.  The traverse wall is consistently a crapshoot - more everything.

How do you train for an ambush - a surprise attack so you can't anticipate? Maybe you can't plan for the specific type of obstacle being shoved in your path, but you can train yourself to respond to the general obstacle of the corporate bushwhack.  You can train yourself to break through your stunned frozen state and move to positive action.

• Fight or flight?  In the case of an ambush, usually neither is effective.  Fighting can escalate an already-tense situation and fleeing the scene allows the bully to try this tactic with you again. You want to put a stop to repeated ambush attacks, so your goal in this moment is to stand still, stay calm and identify the trigger of the ambush.  Assess the obstacle.  What placed this here? How firm is it? How sharp? Once you understand the trigger, you can step back from the burst of negative emotions and make a smarter decision about how you choose to respond.  

I have often found that rarely do these attacks have anything to do with our actual performance or actions. It often stems from the attacker's own insecurities. A former boss used to ambush me when he felt vulnerable, when he perceived himself to be open to criticism by his boss or peers. Once I recognized this trigger, I could sometimes predict the next attack.  And at that point, I was able to step back from taking his attacks personally. This wasn't about me. This wasn't even about reality, so there was no point in responding with a protest or defense. Instead, I could move on to other strategies.

• Focus on the facts - and only the relevant facts. Bullies blend both fact and fiction, which can confuse you marvelously.  What is relevant to the real issue at hand? Is the point of this attack around a specific work issue?  Is it voicing an opinion on an interpersonal relationship? When responding to your attacker, use your newfound calm to address the relevant facts and shift this to a constructive discussion.  Ask questions of your attacker that clarify his or her  thoughts and take some of the personal element out of the attack.  Climb this obstacle carefully, placing your footing on the salient points and avoiding the sharp edges of sarcasm or curtness.

Ambushers aren't accustomed to being challenged in a poised manner.  By not blustering or muttering half-hearted defenses, and instead calmly but firmly focusing on something factual, you can dissolve the negative energy.  Direct the attacker to the root of the accusation and ask him/her to explain it more fully. This not only puts the attacker - politely and professionally - in the explanatory position, but also and teaches him/her how to treat you (thank you, Eleanor Roosevelt): you are not one to be distracted or confused by blathering but will deal directly with any real issues.

• Establish your voice. Not just by sticking to the fact and being a voice of reason, but watch your tone and tenor. This impacts the reception of your message. It's not a gender bias problem - men do it, women do it, children do it… I'm pretty sure my cat does, too.  We are wired to respond to sensual stimulation - often with judgement and prejudice, or put more kindly, with the influence of our past experience.  So when we need our voice to be heard, the actual pitch of our voice makes a difference.  And studies have shown that men do interpret the higher pitched, faster paced voice of a woman to be "emotional" rather than just passionate.*  We can't necessarily rewire that perception and certainly not in a moment of attack.  Get over that smaller obstacle and pay attention to both what you say and how you say it.

• Learn to recognize the Kobayashi Maru of attacks.  The famous no-win scenario from Star
  Trek is a valuable lesson: if you can't beat it, at least learn to recognize the un-winnable.  If you know the trigger of the attack has nothing to do with you, and if the spray of negativity has no root in a solvable issue (or a real one) then learn to walk away.  Often in these attacks, we are afraid of being perceived as weak… or worse yet, if we don't defend ourselves the attack must be true.  But there is no point in climbing this obstacle or expending energy breaking it down. 

Walking away can be the hardest strategy to deploy.  It can feel like defeat. But it's not about being the "bigger" or more mature person at that point. It's about protecting yourself from unwarranted attacks by removing yourself from a no-win situation.

So when walking past this obstacle, how far do you walk? 

Changing roles within your organization to put yourself out of the line of fire is one option.  Changing companies altogether is another.  It is a more significant measure but none of us should tolerate a bully at work, and especially if it looks like the perpetrator isn't going anywhere soon.  Going to your human resources leader also an option, to discuss what might be done and at the very least, raise visibility and awareness around the issue.  Healthy companies and strong executive teams need to address a perpetual bully or they will continue to lose talent.  

Whichever path you choose, you still have control. Take it. Throughout life, we will deal with unusual people, complex personalities and unexpected situations. That makes our day so much more interesting.  But that doesn't mean we let them become obstacles on our path.


NB - For your consideration: current statistics** about bullying at work are not optimistic:

• Over 60% of women have experienced bullying at work
• Women are the targets of bullies 79% of the time
• 78% of those bullied leave their place of employment
• On average, 70% of those bullied ask for help at work (executive management, HR, unions)
• Success rate in effective resolution after asking for help: 3%

*2012 survey by the consulting firm Flynn Heath Holt.
** 2012 study from WBI


As always, your comments, questions and thoughts are welcome. 
And don't forget to share this blog! 

Natalie Hahn O'Flaherty is a principal at Dirty Girls Consulting, offering special programs for women and their unique challenges. Women work differently, think differently, and it is up to us to allow this difference to become our strengths. Dirty Girls coaches women to explore breaking free of traditional standards, accomplishing professional and personal goals and cultivating an authentic, fully loved life. Read more Dirty Girl Consulting blogs here.

Obstacle #3: Can you hear me now?

Natalie Hahn O'Flaherty

DGC Principal

nho@dirtygirlsconsulting.com

"You make a good point.  And this idea makes sense.  Let's talk about how we move this forward."

My idea just received executive approval.  I was sitting around a small formica conference table with our head of operations, chief technology officer, vice president of services and vice president of delivery.   And the idea I proposed was just validated as a smart, new direction for our business.

I should be feeling elated.  But I wasn't.

I had voiced the idea twenty minutes earlier.  At the time, the four men in the room looked at me, nodded and said, "That's really not our core competency, Natalie.  I don't know how much of a story we could really build around that."

Fast forward twenty minutes.  Why were they suddenly saying that my story idea, a new direction for the company, was the right idea?

Because one minute before that moment, the head of services restated my idea. In his own words.  But still my idea.

Welcome to Obstacle #3
Why wasn't I heard?  Why wasn't I getting credit for proposing this bold new move?

I can tell you why - now, in hindsight, of course - but first let's recognize that I am not alone.  There is plenty of discussion around why women feel they do not have a voice in senior level meetings or the boardroom.  Heath Flynn Holt, a consulting firm, wrote an article (Harvard Business Review, June 2014) about their 2012 study which identified some interesting thoughts from the male perspective:

• over 30% of men felt women didn't focus their ideas concisely enough
• over 50% of men said women didn't control the floor when they had it

This is compounded by women themselves stating that they don't feel they are loud enough to overcome the chatter and verbal one-upmanship of a group of men and they feel at a disadvantage when surrounded by men who are not part of their support system.

When staring this obstacle down. how should I have tackled it? First, to borrow a phrase my Dirty Girl partner uses often, how did I "show up" to the meeting? And second, how did I want to show up?

Walk into a room already feeling at a disadvantage - outnumbered and unsupported by your peers - and that's going to "show up" in how you present yourself.  Sit down dreading boisterous interruptions; you're going to get interrupted. Worry about being challenged; you'll freeze when you get push-back. Bring your insecurity to the table; self-doubt will sit down and have lunch.  They do that, our insecurities.  They feed.

But how did I want to show up?  Unsupported, nervous and insecure were not the words on the top of my list.  So before walking into that room - where perhaps being outnumbered is a given - think about who you want to bring with you.  You can't change the fact that you are the only woman in the room.  You can't change the fact that the men in the room are going to see you as a woman.  But you absolutely control what kind of woman are they going to see.

So what would that take, for you to show up as confident and knowledgable?  For one, it means excusing self doubt from the table, firmly, and dusting off the crumbs.  You know what you know. In fact, you know more than that.  Your ideas stem from the benefit of your experience and your intelligence -  the same traits that got you to this table in the first place.  When you "show up" as that confident, composed leader, that's what your table mates see.

It sounds so simple to say, "Just push that baggage aside and be great!"

But it is simple.  It's just not always easy.

Does defending your idea make you defensive?
The art of debate in the boardroom is remembering that we're all there for the same purpose - for the benefit of the company.  Staying composed can be difficult if you're interpreting every tough question as an attack - especially if your last interaction with Rob from sales or Kevin from human resources was not as productive as you would have liked. Staying focused on the facts and the key message will help you keep an even tone, avoiding any interpretation of being too emotional or highly defensive. Sometimes, bluntly reminding the people around the table of that goal - benefiting the company - can help alleviate the politics that can come into play when your idea is challenged and serve to keep you focused.

Why do they do it?  How do we respond?  

If I had asked my coworker afterwards why he stole my idea, I can pretty much guarantee you he'd stare at me like I had morphed into General Ackbar.

He didn't steal my idea because he didn't hear it. What he heard was, "Well… maybe… this might not be the right track… perhaps… it could be… we should consider…. I'm not sure this is the best idea but…"

Twenty minutes later, my coworker said, "Definitely… now… we must… I believe… this is… I know."  Whatever nuggets of my idea did seep in, he simply made better.  More powerful.

So who's idea would you follow?

It's a generalization but I'm going to say it anyway: women have tend to frame ideas in softer, more hesitant language.  We don't like to appear pushy.  We don't want to be labeled arrogant. We know - studies tell us repeatedly - that we are not likable when we assert ourselves (that's a whole other blog since we're playing to a perceived bias, not a real one...) The mission in my meeting was to get my point across, to propose an idea I firmly believed would get the company to the next stage. Yet, despite being one of the most direct people I know and I still fell into this verbal pandering.  But who are we pandering to? We aren't serving ourselves and we aren't serving the men in the room, either. They don't care. They don't even hear us.

Had I framed my idea as I truly believed in it and used language to convey not just my faith in my idea but the knowledge I had to back it up - the market data, the understanding of how media works - I would have "shown up" far more powerfully.  And probably shortened the meeting by twenty minutes.

So, your turn: has this happened to you?  While each of us faces a different situation, often the dynamics around the obstacle are similar.  What's your obstacle training look like?

As always, your comments and thoughts are welcome.  And don't forget to share this blog!

N.B.  I am aware that I am posting my obstacles "out of order" numerically.  I will beg your indulgence. It's just how I think.  And really, there is no good order to obstacles.  Is there?

Just get over it...

Natalie Hahn O'Flaherty

DGC Principal

nho@dirtygirlsconsulting.com

Get over yourself.
Get over your fears.
Get over those hurt, misunderstood feelings.
Get over those hurdles.

Because once you get over, you can get on, right?  Get on with your goals, get on with your dreams, get on with your life.  The only thing holding us back from getting on is getting over.

There's merit to this.  "Get over it" suggests that sometimes, it doesn't help us to spend obstinate hours mulling over why a meeting went sideways or why our words were misunderstood.  Sometimes, it really is in our best interest to chalk it up to experience, to chance or mishap, and just keep plowing forward.  Especially in those situations where there's no fix, there's no changing the outcome, and there's really little chance for a future repeat.  Get over it and get on with it.

However, "get over it" can also be an excuse to gloss over an uncomfortable moment.

I've referred several times in my blogs and postings to the "glass obstacle course" that women in business face - women in any business, but especially in male dominated industries.  I've been noodling over a series of blogs about the glass obstacle course concept, and last week, I wrote a list of what I perceive those obstacles to be.  As I wrote it, I thought, "Wow, I am starting to sound like one of those strident femi-Nazis that Rush Limbaugh used to make fun of…"  And suddenly, concern about being assigned to that particular group paused my list-making.  What is it in my generation that makes many women uncomfortable with the word "feminist"?  Is it because we're sandwiched between the extreme stereotype of the man-hating, bra burning, "second wave feminists" of the 60s and 70s, and the blithely oblivious millennials who still have a thin understanding of the impact gender plays in our lives, at work and at home?  I scribbled some notes, I expanded my list of glass obstacles, and I sat uncomfortably with the idea of being a feminist writer. 

And then I just got over it.

Worrying about being labeled is something that I can justify needing to "just get over it."  I can't control any name-calling or pigeon-holing that might take place based on how someone interprets my words.

But I can't justify "just getting over" the obstacles on the list I created. We need to work through these, sometimes crush these… but we do ourselves a disservice to ignore or make light of them. Workplace challenges are very real.  Telling women to just get over it means telling them to play along to get along in corporate America - in the name of getting along with men.  This is not a new concept but what I keep seeing are articles and videos and speeches by women, for women, that tell us how to play the game.  Sheryl Sandberg's Lean In describes a lot of the challenges in corporate culture.  She lays out in the open the pitfalls women face when advancing their careers.  But her guidance to other women is very narrow.  Her own story, while true to her, isn't everyone's story.  Not all of us have a wonderfully supportive husband.  Not all of us have husbands.  Not all of us want to play the corporate game under the existing rules of engagement. Anne Marie Slaughter tells women they can't have it all… at least, not what they want when the want it.  Life is about making decisions but if you believe you can't have your all when and where you want it, then you're right. You won't. You already decided that.

The majority of advice women hear is about contorting themselves to conform to the man's game.  This still puts the control in the hands of men - we adjust our rhythms to a pattern men are comfortable and then we can get ahead. But I posit that men and women don't even define "having it all" the same way, so why are we playing their game?

There are two concepts I want to discuss throughout my next several blogs:

• First, the glass obstacle course is real.  Some obstacles are there as a result of history and culture.  Some are there because we women put them there.  It is worth the time to examine them and figure out the smartest way to get over them.  Some we will need to smash. Some we might rebuild into a new pathway through.  And some, well, we might just need to get over them.  
• Second, there's no denying office politics, corporate culture and games that are played when climbing the proverbial ladder.  You want to play that game - you want that c-level title?  Fine.  That's an admirable objective.  But does that mean you need to play their game? We need to explore our own power to change the rules and the outcomes of these games.  Educate our peers - male and female - on our expectations for the rules of engagement.

I invite you to join me on an exploration of the glass obstacle course and the rules of engagement.  Everyone's is a little bit different, but I bet many of the obstacles I've seen and faced are the same as yours.  We're not going to smash every obstacle, but we're going to do our best to avoid those tiny, painful slivers of glass when we do.  More than anything, we will have an honest conversation about what we want and how we go about getting it. On our terms.

As always, your comments and thoughts are welcome.  And don't forget to share this blog!

The joy of surprise. The beauty of routine.

Natalie Hahn O'Flaherty

DGC Principal

nho@dirtygirlsconsulting.com

I like surprises.

At Corkscrew Sanctuary

Once or twice a year, I pull my kids out of school for a "surprise day"… instead of sitting in the classroom going through another set of math drills and literary lessons, we paddle board in the gulf of Mexico, kayak amidst the mangroves or hike trails through wildlife sanctuaries.  Or we sit in an empty movie theater, then overeat bacon burgers, seasoned fries and chocolate shakes.  I believe going out and experiencing life is just as educational as sitting in a classroom.  I believe spending time together is even more enlightening - for all of us.  I thought this made me a cool parent.  While my kids appreciate a day out of school, they have taught me something: we are wired very differently.

Parasailing at
Ft. Myers beach

When my offspring hear, "Today is surprise day!" the house echoes with groans, "What now?" My daughter scrambles to evaluate her homework list and test schedule to determine if she can take the time off.  My sons rolls their eyes, exchange knowing looks and mutter about the next lame adventure I am forcing upon them.  Those initial moments of jarring them out of their routine and into something unexpected are, well, painful.  Every single time.

So much of what we do on a daily basis is mired in habit and routine.  On the one hand, that's efficient.  It helps everyone get along.  We know exactly what we're doing and exactly what to expect.  On the other hand, we can get so accustomed to our routines and expectations that we don't pause to note: are we really happy?  Are we living our life or just reacting to a series of expected events?

Mariachi Band at GermanFest 2012

Unexpected moments shake us out of the routine and open our eyes to a new perspective.  While kayaking in March, we learned about muscles we clearly never used before and cruised through the mangroves with giant turtles.  On a trip to the dog beach, we learned that our water spaniel was actually afraid of the water. Once we went to a German festival where the featured performance was a Mexican mariachi band with a four foot iguana.  We learned a lot about iguanas on that excursion.  Some of our surprise trips turn into a new path altogether. On one adventure, my husband met a university professor who strongly encouraged him to study ancient languages and pursue an advanced degree.  This chance meeting led to two masters' degrees and then several years as a tour guide leading educational excursions throughout Italy and Greece.

Our car, Jessie, in flames. 

What we do in the moment, how we respond when a new idea or opportunity is presented to us, makes the difference between an interesting story and a significant life change.  But how we're wired also makes a difference.  My husband and I are big opportunists - and I mean that in the nicest sense of the word. My children look at it as disruptive, potentially derailing them from a perfectly good plan.  The caution that holds them back is not necessarily misplaced… not all risks pay off, not all spontaneous ideas pan out.  Not all adventures are good.  One Easter Sunday, our meandering excursion smacked us right into a white sedan in which a woman texting while making a u-turn.  We felt pangs from that little adventure for months.

My wiring loves surprises, craves the adventure of 'what's next' without really knowing just what that is. But sometimes when we are building our lives, and especially when we are responsible for others, settling into some more predictable patterns and establishing a sense of stability grows more important.

Sika the herder (front) and Leo (back)
the water spaniel who hates water

And there is something to be said for the blessing of routines. Every Sunday, I take my mutts to the dog park. That's a routine I embrace. Once there, my herder runs all the other dogs in wide loops, barking to keep everyone in line and running in the same direction.  My spaniel outruns all the others - except one golden retriever with a much longer stride - leading the way for his herding partner.  They run the same loops every week.  They are happy running those loops.  They run. They break for water.  They sniff.
They meander.  Then wham!  Back to running loops.  This is their routine.  And they love it.

We are happy repeating our loops, too. We go to work.  Or school. We come home. We do chores.  We see friends.  We play - eat, drink, sport, whatever our pleasure.  We repeat.  It's a good life.

Petting a baby gator

I'm not suggesting we stop running loops. Those loops provide the basis of our home culture: familiar routines that minimize the number of battles I referee between three teenagers, that accomplish just enough chores to keep the city health board away, that get us regularly to work, to school, and on Sundays, to the dog park. But just remember now and then that even the most idyllic routine is worth a pause: once in a while, wander off track to see what surprise awaits you on an unexplored path.  That short excursion can be just enough to recharge you and return you to your loops with a greater appreciation of the life you have built.

Are you an adventurer at heart or fond of familiarity? Has a spontaneous adventure ever taken you on a completely different path?  I would love to hear about your excursions and how you recharge.

And don't forget to share this post!

Obstacle #19 in the Glass Obstacle Course

Natalie Hahn O'Flaherty

DGC Principal

Who put that in my way?  Did I?

I sat at my desk a few weeks ago, waiting for a coworker.  We’ll call him Kevin.  Kevin and I have a standard weekly meeting, which we normally conduct by phone since we work several states apart. This particular week, he traveled to my local office and so when I ran into him in the hallway earlier in the day, he confirmed he’d come by my desk at our usual time. 

Our meeting time came and passed… and I was still at my desk, waiting. 

Five minutes before our meeting was scheduled to end, Kevin stops by.  The apology for missing our meeting was buried in a joke. There was no acknowledgement that despite ready access to email, text and IM, he did not take fifteen seconds to let me know he wasn’t going to make our scheduled time.

This is where the glass obstacle analogy comes in.  Today, a small action – or rather inaction – does not stop me from doing my work or from having positive work relationships.  But what if Kevin made this a habit? And what if others observe this behavior and figure they can easily blow off meetings with me as well?  After all, I try to be accommodating and flexible: we are all so busy and it seems like a little thing, but it sets a precedent for future behavior.  Behavior that becomes an obstacle to my ability to function as a leader.

What really bothered me about the situation was trying to figure out what made Kevin think that it was ok to skip the professional courtesy of a call in the first place.  I thought about a few of our male coworkers with whom I knew he also had meetings that day.  And I am pretty sure if he was running late or about to miss one of those meetings, they would have received some sort of message about it.  After all, this was a business meeting. Was there something in my behavior that indicated that I did not require equal treatment to my male peers? 

  

This also puts the power structure of our relationship in Kevin’s hands.  I’m not into power struggles with coworkers – too much work – but I’ve also got things to do. And if I’m always adjusting my work to Kevin’s pace, my stuff may not get done.  And certainly not on the schedule I am trying to meet.  So there’s a balance to be managed here, where we collaborate and are both getting what we need.

How do I get around this obstacle… a seemingly harmless act of disrespect… without damaging what has been, so far, a productive and positive working partnership?

I suspect if I put the question to Kevin directly, he would be surprised that I interpreted the missing communication as disrespectful.  That lack of awareness raises the question of how men generally treat women in the work place.  And how we respond in return. Is it easier to skip the professional niceties with me because as a woman, I’m not as likely to make a fuss?  Did I invite this behavior because I laugh at his jokes?  Do I sound like a harpy if I call him out on it?  There are already myriad studies that show how women struggle with being liked in the work place – and drawing a firm line is one way we get pegged as being strident or aggressive.  Or to use Sheryl Sandberg’s term… bossy.

Mrs. Roosevelt had it partly right: we do teach people how to treat us.  So it’s my job to tell Kevin, “Hey, my time is valuable and if you’re going to miss an appointment, you need to let me know.”  But she only had it partly right because some patterns of behavior were taught long before we came into the picture.  Men and women do treat each other differently, and I have long held the belief that what we perceive as sexism in the workplace is not just perpetuated by men, but by women too.  Some roles and behaviors are familiar to us, even though they may not be the best behaviors for success at work.

I still don't know if this particular glass obstacle is one I nudged into my path or one that has been there a while and I finally tripped over it.  I suppose it doesn't matter.  I just know it's there.  But now that I've bumped into it, I can scale it.

How many obstacles do you run into that seem innocuous?  We are so ready to excuse them.  But step back and examine the pattern… are they really so innocent?  

Is Debate Derailing Your Decisions? Four Keys to Stay On-Track

Deja vu.  I am leading a team meeting that starts off as an energetic brainstorming session. It evolves into a practical discussion around strategy. Then it devolves into a debate over execution. How can I keep the debate from derailing what has been, so far, a productive team session?

As a leader, it's my job to solve a problem.  I've called my best and brightest to help.  Now, how do I manage a passionate conversation to a practical outcome?  I've ridden this train before and I can still smell the fumes from the wreckage. So now a little wiser and with some help from my friends, here are four keys that keep me, and my team, on track.

Key #1: Maintain focus. Often times we get side-railed once a debate begins.  Whether it's bubbling up from a personality clash, burgeoning egos or a philosophical difference in tackling the issue, the bottom line is that there is an impersonal but very real business problem you are trying to solve.  Keep the focus of your team on the best possible outcome for the business - and acknowledge that there may be more than one path to getting there.  If you can keep a difference of opinion from escalating into more personal or emotional zones, you increase your chance of coming to a mutually agreed upon resolution.

Key #2: Establish evaluation criteria. Agreeing upon which elements are important when selecting a course of action is critical for the team to be able to come to consensus.  Your criteria might include the basics of budget, location, revenue generation, new market opportunity... it might also be "never been done before".

Key #3: Drive decision-making, not approval.  The difference here is driven by Keys #1 and #2. By maintaining focus on the desired business outcomes, you can keep everyone focused on making decisions that achieve those goals. The mission of the team isn't to nod their approval for every good idea. If you have a smart, motivated team, you're going to have a plethora of smart, executable ideas.  The goal is to drive to a smart decision that achieves your desired outcomes, aligned to your established criteria.

Key #4: Be willing to call a time-out. Just because we are all big boys and girls doesn't mean we don't occasionally require a time-out.  If a team member loses her temper, storms out of a meeting, or starts injecting outside issues into the conversation, it may just be time for a break. Acknowledge you're at this point and walk away.  But schedule a session to regroup within the next few days and before you re-start, review the focus and criteria for your meeting. Bring everyone back to the real purpose.

Differences of opinion are often great fodder for getting beyond our comfort zones.  A very smart person recently said to me, "There are probably 26 ways to solve every problem."  When we can acknowledge that as a leader, we are then more open to the depth our team brings to every situation and can encourage smarter, more original problem-solving approaches.  It enriches our experience, our leadership capabilities and our teams.